The Texas 1600 form is a Child Support Complaint Form designed to facilitate the filing of complaints with the Office of the Attorney General’s Child Support Division. This form ensures that all complaints are documented in writing, allowing for a structured response and investigation process. To initiate your complaint, please fill out the form and return it to the designated address.
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When filling out the Texas 1600 form, it is essential to be mindful of several important practices. Here is a list of things you should and shouldn't do:
By following these guidelines, you can help ensure that your complaint is processed efficiently and effectively.
CHILD SUPPORT COMPLAINT FORM
This is in response to your request to file a complaint with the Office of the Attorney General=s Child Support Division. All complaints must be in writing in order to enable us to better serve you in processing your complaint. Your complaint will be handled by Field Ombudsman Name, Field Ombudsman at the address and phone number listed below:
Office Address:
Daytime Phone Number: ( ) -
Please complete the remainder of this page and return it to the name and address shown above. The information on page two of this form is provided to help you understand the complaint process and should be kept for your records.
Name:
Address:
Phone Number: ( )
Social Security Number: __________________
Case Number: ___________________
Description of Complaint:
Signature:
Date:
Texas Government Code Chapter 559 gives you the right to review and request correction of information on this form.
FORM 1600
NOVEMBER 2014
PLEASE KEEP THIS INFORMATION FOR YOUR RECORDS
The Child Support Division of the Office of the Attorney General recognizes each customer’s right to prompt and courteous assistance. We are dedicated to maintaining the highest level of professional commitment and personal service to those served, particularly the parents and children of Texas. We have received your complaint and are providing this document so you will understand the Child Support Division’s complaint process.
What Happens After I Submit My Complaint?
These are the basic steps that will take place:
$we will document your complaint to maintain a record
$we will investigate your allegations, which may include: $ discussing the issue further with you
$ researching our computer records
$ talking to other persons who are subjects of the complaint
$we will provide you with updates every 60 days until the complaint is resolved
$once resolved, we will notify you and other persons who are subjects of the complaint
$we will document the resolution
Who Will Handle My Complaint?
The Ombudsman Program is a special program which has been established to handle complaints. This program consists of a child support staff member in each child support field office and regional office that has been designated to handle complaints. The Chief Ombudsman in our State Office in Austin is responsible for overseeing the program. We hope to resolve your complaint at the field office level, however, if the complaint isn’t resolved, it will then be forwarded to the regional or State Office level.
What Records Are Kept?
A record of your complaint that contains the following information will be kept by the Child Support Division:
$your name
$date the complaint was received
$nature of the complaint
$name of each person contacted in relation to your complaint
$summary of the results of the review or investigation
Your complaint will be documented and tracked to ensure a timely response. All information regarding this complaint will be kept confidential in accordance with the Child Support Division=s policies.
Mutual Responsibilities of the Parties to a Complaint
In order for the Child Support Division to ensure that all complaints are dealt with fairly and effectively for all concerned, the following mutual responsibilities will be expected of all parties:
Child Support Ombudsmen are responsible for:
•assisting the complainant with the complaint process as appropriate
•treating all complainants with courtesy and respect at all times
•giving complainants a reasonable opportunity to voice all issues prior to final resolution of the complaint
•keeping complainants informed of any actions taken to address the complaint and the outcome of their complaint
•giving the complainant reasonable warning of the consequences of unacceptable conduct
Complainants are responsible for:
•treating all Child Support Division staff with courtesy and respect at all times
•cooperating with staff who are investigating and resolving the complaint
•informing Child Support Division staff of any other action they have taken in relation to the complaint
•providing, to the best of their ability, relevant and accurate information
•clearly and specifically identifying the issues relevant to the complaint
IMPORTANT NOTE: Complainants have the right to report any failure of staff to treat them with courtesy and respect. All such complaints go directly to management. Child Support Division staff have the right to report incidences of discourteous or disrespectful conduct by complainants to management, who are authorized to limit contact with the complainant as appropriate. Complainants will be notified of any limitation of contact in writing. The Child Support Division has the right to refuse to respond to correspondence that is offensive, threatening, repetitive or excessive
How Will I Know If Anything Is Being Done?
You, along with any other persons who are subjects of the complaint, will be provided with updates every 60 days as to the status of the investigation until it is resolved. You will also be notified at the time the complaint is resolved.
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The Texas 1600 form is a crucial document used for filing complaints related to child support issues with the Office of the Attorney General's Child Support Division. Alongside this form, several other documents are commonly utilized to support the complaint process or provide necessary information. Below is a list of these documents, each described briefly.
Utilizing these forms and documents can enhance the effectiveness of the complaint process, ensuring that all relevant information is available for review and resolution. Each document plays a specific role in supporting the rights and responsibilities of parents involved in child support matters in Texas.
Filling out the Texas 1600 form can seem straightforward, but many individuals make mistakes that can complicate the complaint process. One common error is failing to provide complete contact information. The form requires your name, address, and phone number. Omitting any of these details can lead to delays in processing your complaint. It is essential to ensure that all fields are filled out accurately to facilitate communication.
Another frequent mistake involves the description of the complaint. People often write vague or unclear descriptions, which can hinder the investigation. A well-defined complaint should specify the issue and include relevant details. This clarity helps the Child Support Division understand the situation and respond appropriately. Take the time to articulate your concerns clearly to avoid misunderstandings.
Many individuals also overlook the importance of including a case number, if applicable. This number is crucial for tracking your complaint within the system. Without it, the staff may struggle to locate your case, leading to unnecessary delays. Always check that you have entered the correct case number, as this ensures that your complaint is linked to the appropriate records.
Finally, some complainants forget to sign and date the form before submission. A signature is necessary to validate the complaint and confirm that the information provided is accurate to the best of your knowledge. Neglecting this step can result in the form being rejected or delayed. Always remember to review the form thoroughly before sending it in, making sure every required section is complete.
Understanding the Texas 1600 form is essential for anyone navigating the child support complaint process. However, several misconceptions can lead to confusion. Here are six common misunderstandings:
This form can be used by anyone involved in a child support case, including guardians and other family members. It is not limited to just parents.
While the form initiates the complaint process, resolution times can vary. The Child Support Division commits to providing updates every 60 days, but the complexity of the complaint can affect how quickly it is resolved.
The process includes regular updates. Complainants will receive information about the status of their complaint every 60 days until it is resolved, ensuring transparency throughout the process.
The Child Support Division takes confidentiality seriously. All information related to the complaint is kept private in accordance with their policies, protecting the identities and details of all parties involved.
Complainants must treat Child Support Division staff with respect and cooperate during the investigation. Unacceptable behavior can lead to limitations on contact with the complainant.
The Ombudsman Program is specifically designed to handle complaints effectively. Ombudsmen are trained to assist complainants and ensure that their issues are addressed appropriately.
By clarifying these misconceptions, individuals can approach the complaint process with a better understanding and greater confidence.
Here are key takeaways about filling out and using the Texas 1600 form:
Filling out the Texas 1600 form is straightforward. Follow these steps carefully to ensure your complaint is submitted correctly. Once completed, you will send the form to the designated office for processing. You will receive updates every 60 days regarding the status of your complaint.